Sector 06 of 08 · Home Services

Outsourced Support for Home Services Businesses

When technicians are on the job, calls, bookings and billing questions still need answers. HIve can handle customer communication and back-office work and help you hire, so inquiries aren't left waiting.

Schedule a quick discovery call How HIve can help
Calls
Phone, chat and email handling
Admin
Job records and invoicing
Hiring
Sourcing and screening support
Response
Reply within one business day
01 Where the pressure shows up

The phone keeps ringing while the team is on site.

Home services businesses spend the day in the field, but customers still expect quick answers and clear updates.

  1. Missed calls

    When nobody is free to answer, customer inquiries go unanswered.

  2. Bookings and billing

    Job records, invoices and customer details need to stay accurate between visits.

  3. Finding technicians

    Recruiting reliable staff takes time owners and managers rarely have.

02 How HIve can help

Services that fit home services work.

These are the HIve services most relevant to home services businesses. The services stay the same; the workflows and priorities are adapted to your business during planning.

Need something else? Every HIve service can be used on its own or combined.

Explore all six HIve services
03 How we work together

Built around how you already work.

No one-size-fits-all playbook. Every engagement follows the same four steps, starting with understanding how your home services business actually runs.

Start with step one

  1. Listen first

    We take the time to truly understand the challenges and objectives you face day to day — before anything is designed.

  2. Draw up the plan

    We create a clear, realistic workflow that suits your tools and meets your standards, rather than a one-size-fits-all playbook.

  3. Get started

    Our experienced team takes charge of the process with as little disruption to your business as possible.

  4. Keep improving

    We keep reviewing performance, exchange frank feedback with you and adjust the output.

04 FAQ

Questions from home services businesses.

Contracts, onboarding, working hours and data access are covered on the full FAQ page.

Read the full HIve FAQ
What home services work can HIve take on?
Customer calls, live chat and email, booking and billing questions, follow-ups, back-office record keeping and invoicing support, and recruitment support.
Can HIve answer calls outside our business hours?
Coverage hours are scoped to each engagement. Tell us the hours you need covered and we'll plan the arrangement around them.
Will the team use our scheduling and job management tools?
Yes. HIve draws up workflows around the tools you already use.
05 Other sectors

Other sectors HIve can support.

Same services, adapted to each sector's workflows.

Let's talk

Have an operational bottleneck you'd like to solve?

Let us know what's slowing your home services business down and we'll put together a team arrangement for it. We reply within one business day.

Schedule a quick discovery call All six services