HIve Business Solutions · Services

Practical operational support, custom-fit to your business.

Let's Talk Solutions See all six services
Six services
Use one on its own, or combine several
Your tools
Workflows built around the tools you already use
Four steps
Listen, plan, get started, keep improving
One business day
To reply to every new inquiry
01 Service streams

Six ways HIve takes work off your plate.

Each service is a clearly defined stream of operational work, run with skilled staff, well-defined systems and clear, regular reporting. Choose the ones that match where your team is stretched.

02 Where to start

Not sure which service you need?

Start with the problem, not the service name. Find the situation that sounds most like your business — or tell us about it, and we'll listen first before recommending anything.

  1. Customers are waiting too long for answers by phone, chat or email.

    Start with Customer Experience & Support

  2. Data entry, records, invoices and documents keep piling up.

    Start with Back-Office Operations

  3. Users get stuck in your software and support tickets go unanswered.

    Start with Technical Support & Helpdesk

  4. Open roles stay open because nobody has time to source and screen.

    Start with Talent Sourcing & Staffing

  5. Comments, reviews and user profiles need consistent review.

    Start with Content Moderation & Digital Safety

  6. A whole business function needs running end to end.

    Start with Dedicated BPO
03 How we work together

One process, whichever service you choose.

We never stick to strict, one-size-fits-all playbooks. Every engagement follows the same four steps, so the approach adjusts to the way your team already operates.

More about how HIve works

  1. Listen first

    We take the time to truly understand the challenges and objectives you face day to day — before anything is designed.

  2. Draw up the plan

    We create a clear, realistic workflow that suits your tools and meets your standards, rather than a one-size-fits-all playbook.

  3. Get started

    Our experienced team takes charge of the process with as little disruption to your business as possible.

  4. Keep improving

    We keep reviewing performance, exchange frank feedback with you and adjust the output.

04 FAQ

Questions about HIve's services.

Contracts, onboarding, working hours and data access are covered on the full FAQ page.

Read the full HIve FAQ
What services does HIve Business Solutions offer?
Six outsourced business support services: Customer Experience & Support, Back-Office Operations, Technical Support & Helpdesk, Talent Sourcing & Staffing, Content Moderation & Digital Safety, and Dedicated Business Process Outsourcing (BPO).
Can we combine more than one service?
Yes. Services can be used on their own or combined. When an entire business function needs looking after end to end, a Dedicated BPO pod brings several streams together under one managed team with its own supervisors.
Which service should we start with?
Start with the work that is pulling your leaders away from growth most often — for many businesses that is customer support or back-office processing. If you are unsure, the first conversation with HIve is about understanding your challenges before recommending anything.
How is outsourced support priced?
Pricing is designed to be predictable and cost-effective, without hidden overheads. The exact figure depends on the services and scope you need, so HIve gives you a straight answer once it understands your requirements.
Do we need to change our tools or processes?
No. HIve draws up a workflow that suits the tools you already use and meets your standards, rather than asking you to adopt a one-size-fits-all playbook.
Let's talk

Have an operational bottleneck you'd like to solve?

Let us know what's slowing you down and we'll put together a team arrangement for it. We reply within one business day.

Schedule a quick discovery call About HIve