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Dedicated Business Process Outsourcing (BPO)

When an entire business function needs looking after from start to finish, HIve builds, trains and manages a dedicated pod tailored to your SOPs and KPIs — designed around your process and run to your standards.

Schedule a quick discovery call See what's included
Team
Turnkey setup with supervisors
Standards
Aligned to your internal SLAs
Quality
Continuous metrics and audits
Response
Reply within one business day
Team lead presenting a workflow plan on a flip chart to colleagues around a table
One accountable team for a whole function.
01 Overview

An entire function, looked after start to finish.

Dedicated Business Process Outsourcing (BPO) is HIve's option for handing over an entire business function: HIve builds, trains and manages a pod tailored to your SOPs and KPIs, with supervisors, direct alignment to your internal SLAs and continuous quality metrics and audits.

This is the option for businesses that need more than a single service — a whole function handed to a team that owns it end to end. Rather than mixing and matching individual services, HIve designs a pod: supervisors, a defined team and a workflow built directly against your standard operating procedures and KPIs. A pod can combine several streams, such as customer support alongside back-office processing.

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02 What's included

What Dedicated BPO covers.

Every part of the service runs inside the tools you already use, to your standards, with clear and regular reporting.

  1. Turnkey team setup with supervisors

    A complete team set up for the function — including supervisors — so you don't have to assemble it piece by piece.

  2. Direct alignment to your internal SLAs

    Work measured against the service levels you already use internally, not a generic standard.

  3. Continuous quality metrics and audits

    Ongoing quality metrics and audits that keep performance visible and consistent over time.

03 Who it's for

Who this service is built for.

Established enterprises aiming to reduce costs and rapidly growing businesses ready to expand both use this service — for different reasons.

Established businesses

One accountable team

Replace several disconnected vendors or ad hoc arrangements with a single managed pod that owns a whole function.

Growing businesses

A function that keeps pace

When ad hoc hiring can't keep up, hand over an entire operational function that can scale with the business.

Sectors this service can support

The service stays the same; the workflows and priorities adapt to each sector.

04 How HIve delivers it

Four steps, applied to your work.

Every HIve engagement follows the same four steps — here is what each one means for Dedicated BPO.

Start with step one

  1. Listen first

    We learn how the function runs today — its SOPs, KPIs, SLAs and where it falls short.

  2. Draw up the plan

    We draw up the pod's structure, supervision and workflows around your SOPs and KPIs.

  3. Get started

    The pod is built, trained and takes charge of the function with as little disruption as possible.

  4. Keep improving

    Continuous quality metrics and audits drive regular reviews, frank feedback and adjustments.

05 FAQ

Questions about Dedicated BPO.

Contracts, onboarding, working hours and data access are covered on the full FAQ page.

Read the full HIve FAQ
What does a dedicated BPO pod actually mean?
A turnkey team with its own supervisors, built specifically for your process, aligned directly to your internal SLAs and tracked against continuous quality metrics and audits.
What functions can a HIve pod cover?
Any combination of HIve's service streams — customer support, back-office operations, technical support, talent sourcing or content moderation — organized as one managed team around a single business function.
When should we choose a dedicated pod over a single service?
A single service suits one well-defined workload, such as customer support or back-office processing. A dedicated pod suits a whole business function you want handled end to end.
What contract length should we expect?
This depends on the scope and how the pod is structured. Reach out and we'll give you a straight answer once we understand what you're trying to solve.
06 Other services

Combine it with other services.

Use this service on its own, or combine it with other streams — a Dedicated BPO pod can bring several together under one managed team.

Let's talk

Have an operational bottleneck you'd like to solve?

Let us know what's slowing you down and we'll put together a team arrangement for it. We reply within one business day.

Schedule a quick discovery call All six services